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Hotel Cancellation Policy

A hotel is a business that depends on selling space for accommodation. When you make a deposit for a reservation. You block the next booking and guarantee your stay with us. 

 

Guaranteed reservations at the Tulina Riverside Treat are treated as a sale if not cancelled by 3:00 pm on the day of arrival or 24 hours before the arrival date to avoid cancellation penalties.

 

 

If you wish to cancel your reservation out of the guarantee period of the cancellation policy, a 50% of the total charge or one-night penalty including taxes/fees will be applied.  Management reserves the right to charge appropriately depending on the reason for cancellation.

 

Group or company and Conference reservations are subject to the cancellation and deposit policies outlined at the time of booking and may vary from standard Treat policies. 
Please maintain the pre-order arrangements.

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PUBLIC HOLIDAYS, RELIGIOUS SEASONAL BREAKS FOR EXAMPLE XMAS OR NEW YEAR’S EVE CANCELLATION AND DEPOSIT POLICY

For these special days, reservations will be accepted and charged a 50 % to 70% deposit at the time of booking, with the balance of the stay being charged in full on the 24th hour of the stay.

Cancellations prior to 3 pm on arrival, you will forfeit the deposit up to the cover of one day of stay. Cancellations after 6 pm on arrival will forfeit 50% of the Special event. Cancellations requested after 24 hours from the date of arrival or no show, you will forfeit 100% of your stay and applicable taxes.

REQUEST FOR REFUND

The Client is required to make a written request with a clear indication of the reason for cancellation within 24 hours of the decision.  This shall be by email to: tulina@tulinariverside.com addressed to the customer care department.

The reclaim or refund shall be processed within 320 working hours from receipt of a written claim.

Payment Terms and Conditions 

Please note that no cash refunds are accepted on site; refunds are to a bank account,  mobile money account registered in the client number or via registered Maalicard account. 


We welcome you to the Perfect Treat, it is more than a Resort, It is a place filled with a Golden Silence with a hold on humanity


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Contact

For any inquiries please email

tulina@tulinariverside.com

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